This regulation is an integral part of the booking request. For anything not expressly stated, reference is made to current regulations.
The regulation is an integral part of the contract stipulated between the Hotel and the kind Guests.
Each reservation, after its confirmation, has the value of a contract according to current Italian legislation.
The contract is binding for the person making the booking and for all other subjects mentioned in the same, including minors.

1) GENERAL INFORMATION:

The regulations of the Hotel Residence Mara are established to guarantee uniform, orderly, peaceful and peaceful use of the structure for everyone. The request to stay in the Hotel and the acceptance of this request by the Hotel implies total acceptance of these Regulations. All guests are required to respect the internal regulations of the structure which can always be consulted on our platforms accessible from the website www.hotelresidencemara.it, in the booking engine at the time of booking and in the reserved booking area. If it is not available, it can always be requested at reception. Failure to comply with the Regulation may result in the offender being removed from the Hotel and the fact being reported to all national and international tourist organisations, to the agencies involved and subject to reporting also to the Public Authority in the event that a hypothesis of crime. We also ask you to respect all the specific instructions given on the signs placed in the area owned and/or pertaining to the Hotel. Parents are responsible for the actions carried out by their minor children (or whoever exercises parental responsibility) within the Hotel; therefore, they are required to supervise them and ensure that they maintain polite and respectful behaviour towards others. Unaccompanied minors under the age of 12 are prohibited from using the lift. Any activity that could disturb other guests is prohibited. The conduct of both adults and minors is considered contractually relevant.

2) RESERVATION:

The reservation is to be considered confirmed only after written communication indicating the total price of the stay and after the payment of the deposit, to be made within the terms indicated in the offer. If payment is not made within the required time, the reservation is considered null and void. The reservation becomes binding only once receipt of payment has been verified and confirmed. We do not accept and are therefore not considered valid bookings made by minors unaccompanied by a parent or person exercising parental authority. Unaccompanied minors are not permitted to check in. In the event that the minor is accompanied by an adult who is not a parent or who does not exercise parental authority, he or she must present a regular authorization for accompaniment signed by the parents. Confirmation of the booking implies acceptance of the general conditions. Upon arrival it is mandatory to present a valid identification document for each person, including minors (identity card, driving license, passport). The residence permit is not considered a valid document sufficient for recognition. To make changes to your reservation you must contact the reception staff who will evaluate the possibility. In the event of moving the booking to a period for which the price is higher than the amount paid, the Guest is required to pay the difference. If the Guest is unable to occupy the accommodations in the booked period due to difficulties with means of transport, errors or other personal reasons, no refund will be provided. There is no refund even for early departures or delays in arrival compared to the dates agreed upon at the time of booking.

3) PAYMENT

In the case of reservations with free cancellation, a deposit equal to 20% of the total booked (excluding tourist tax) is required to be paid immediately in the case of electronic payment, no later than 3 days from the booking confirmation date in the case of bank transfer. In case of failure to receive the deposit by the dates indicated, the reservation will be considered null and void. The Guest will pay the Hotel Residence Mara the prices of the Service in force at the time of signing the contract, specified in the contractual documentation. The balance of the reservation and any extras must be paid before departure. In case of advance payment with a "Non-Refundable" rate, the entire amount will be charged to the credit card or requested by bank transfer at the time of booking.

4) TOURIST TAX

In the municipality of Jesolo there is a tourist tax, the cost of which is never included in our offers. You can find all the information here: https://www.comune.jesolo.ve.it/impresadisoggiorno

5) PETS ALLOWED

Our four-legged guests are always welcome! We accept dogs of all size, with a daily supplement of €5.00 per animal. Our rooms are sanitized with dedicated products, and we try to offer you maximum availability for cleaning management, with maids coming in at times to be agreed with you for different needs. Four-legged friends can stay in the room alone for short periods, as long as they are polite and do not disturb other guests. In any case, you must provide a telephone contact if necessary. We have reserved a dedicated area for them in both the breakfast room and the adjacent outdoor terrace, the favorite place for puppies (and their owners)! You can enjoy our rich buffet breakfast in their company, served from 8.00 to 11.00. On the beach our animal friends can walk on the walkway strictly on a leash (and muzzled if necessary), but not stand under the umbrellas. As a Pet Hotel we have an agreement with Bau Bau Beach, a paid beach dedicated to our four-legged friends. It is only 700 meters from the Hotel and guarantees our guests a 20% discount on current rates. It offers specialized equipment and many innovative services, as well as the possibility of swimming with your four-legged friends!

6a) CANCELLATION POLICY (withdrawal by the guest)

Cancellations must be received in writing (via email). Canceled reservations will be subject to penalties as indicated in the confirmed offer. The total payment of the stay must be paid even in case of early departure.

6b) CANCELLATION POLICY (withdrawal by the Hotel)

The Hotel has the right to withdraw from the contract if the deposit or balance of payment is not made upon arrival or within the agreed deadline. The Hotel is authorized to withdraw from the contract without liability for damages, in the event of: causes of force majeure or other circumstances beyond the control of the Hotel, which make the fulfilment of the contract impossible; booking made by providing misleading or false information; situations in which the Hotel has reasonable grounds to believe that providing the service may compromise the proper functioning, safety or reputation of the Hotel, at the sole discretion of the Hotel. The Hotel will have the duty to immediately inform the Customer of the withdrawal. In case of justified withdrawal, the Customer will not be able to request compensation for damages.

7) CHARACTERISTICS OF THE SERVICE

Overnight stay and breakfast includes accommodation in the hotel rooms, air conditioning, buffet breakfast, private unattended outdoor parking, wi-fi connection, reserved beach place with an umbrella and two sunbeds, free bicycle rental based on subject to availability. Overnight stay only: includes accommodation in the hotel rooms, air conditioning, private unattended outdoor parking, wi-fi connection, reserved beach place with an umbrella and two sunbeds, free bicycle rental based on availability. The services offered are listed on the Site and in other advertising forms used by the Hotel. The price of the stay is per day. The Guest can take possession of the room from 1.00 pm on the day of arrival and must vacate it by 10.00 am on the day of departure. The management reserves the right to charge the price of the room if the Guest does not respect the exit time.

8) TIMES

Check-in: it is possible to check in from 1.00 pm to 10.00 pm on the day of arrival. Arrivals after 10.00 pm will be considered a no-show unless the additional Late Check-in service is purchased in advance. Check-out: the rooms must be vacated by 10:00 on the day of departure. In case of delay the hotel will have the right to charge the cost of the additional day. It is possible to purchase the Late Check-out service, to be agreed in advance with the Hotel.Breakfast: from 08:00 to 11:00
Room cleaning: from 09:00 to 12:00. Guests who do not wish to have their room cleaned daily can hang a special sign outside the door. The staff will clean the room the next day, without further steps during the day.

9) HOTEL RESPONSIBILITY

The Hotel will be responsible for the objects received into custody, which will be deposited in the Hotel safe. The Hotel reserves the right to refuse this service if the objects are by their nature dangerous or of excessive value compared to the hotel insurance coverage of the Hotel structure. In the event of failure of the equipment or components of the rooms, the Hotel will repair or replace them free of charge if they are faulty or otherwise unsuitable for use. In the event that the defect or failure is attributable to incompetence, tampering, negligence and/or carelessness in the use of the same by the Guest, the Hotel will arrange for the replacement/repair by charging the relevant price. All rooms will be inspected by staff upon check-out to verify their status.

10) FORCE MAJEURE CAUSES

The management declines any responsibility for disservices due to failed supplies, accidental failures of equipment or other causes of force majeure. We decline any responsibility for damages caused by other guests, by atmospheric events, natural disasters, epidemics, diseases and thefts.

11) COMPETENT COURT

The Court of Venice will have exclusive jurisdiction for any dispute.